The enamel used to blacken your engraving should last several years, and we guarantee it for one year. We can re-blacken your LoveLoops as/when needed, and will do so free of charge if the blackening happens to wear off within a year, despite the care instructions being followed. Please complete this form to have your engraving re-blackened.
The gold plate in gold-filled LoveLoops should last many years, and we guarantee it for three years. Please follow our cleaning instructions to keep the engraving dirt-free, as dirt will obscure the gold. We can professionally clean, buff and polish your LoveLoops and/or re-fill/restore your engraving as/when needed, and will do so free of charge if the gold-fill happens to wear off within three years, despite the care instructions being followed.
Every chain has a jump ring near the clasp that is not soldered closed. This is by design for safety reasons so that under force the chain will break open rather than strangle. This can be easily fixed by any local jeweller, or please feel free to contact us and send any breakage to be fixed within the first year after purchase.
It is important to us that you LOVE your LoveLoops, so if you have any problems at all please let us know.