Returns & Exchanges

Due to the personalised and customised nature of LoveLoops, returns and exchanges are not possible except where we have made an error or there is a defect. Correct spelling etc. for engraving is the responsibility of the customer; any error made by the customer and supplied to us cannot be rectified once engraving has taken place. It is the responsibility of the customer to double-check the order confirmation to ensure that all details are correct.

LoveLoops Chains and LoveLoops Links may be exchanged within 7 days of receipt of delivery, provided they are returned to us in their original condition. We will refund any differences in pricing if required. A delivery fee may apply.

LoveLoops are of the highest quality, and it is important to us that you LOVE your LoveLoops, so if you experience any problems at all please do not hesitate to contact us or email