Terms of Use

In these terms and conditions, “we” “us” and “our” refers to LoveLoops. Your access to and use of all information on this website including purchase of any product/s is provided subject to the following terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Product Descriptions

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.

Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.

Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. All risk of loss or damage to the goods passes to you when we dispatch the goods.

Consumer Guarantees Act

Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.

Refunds & Exchanges

Refunds and exchanges will be given at the discretion of management in accordance with the Returns and Exchanges notice/policy. Due to the personalised and customised nature of LoveLoops, returns and exchanges are not possible except where we have made an error or there is a defect. Correct spelling etc. for engraving is the responsibility of the customer; any error made by the customer and supplied to us cannot be rectified once engraving has taken place. It is the responsibility of the customer to double-check the order confirmation to ensure that all details are correct. LoveLoops Chains and LoveLoops Links may be exchanged within 7 days of receipt of delivery, provided they are returned to us in their original condition. We will refund any differences in pricing if required. Refunds may be given within 24 hours of purchase, if engraving has not yet occurred, but will incur a NZ$20 administration fee.

Order Cancellation Due To Error

Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.


We ask for a 10% deposit on the day you order. Payments may be made at your discretion, but we ask that you have made payment in full within three months.

You can cancel your lay-by at any time for a full refund minus a $20 administration fee. We do not create your order until you have paid in full so you will not receive your LoveLoops until two to three weeks following your final payment.

Please note: Discount codes do not apply to Lay-by purchases.

Discount Code Terms

Promotional discount codes cannot be used in conjunction with any other offer or in conjunction with the redemption of an existing Gift Voucher. Promotional discount codes cannot be used for the purchase of Gift Vouchers & Lay-bys.


The customer acknowledges that they have read and understood the Engraving Guide provided.


If a product is found to be incorrectly addressed by LoveLoops then LoveLoops shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then LoveLoops will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer.


All prices are subject to change at any time.

Gift Vouchers

Gift vouchers are valid for one year from the time they are issued, after which the voucher expires. Any remaining credit is non-refundable. Gift vouchers are non-refundable and may not be exchanged for cash.

Please note: Discount codes do not apply to the purchase of Gift Vouchers or in conjunction with the redemption of an existing Gift Voucher.

Incorrect Bank Account Numbers

LoveLoops gives the customer the choice to pay for products through bank transfer. If the Customer credits money to the incorrect bank account number, and the correct number was provided to the Customer by LoveLoops, then LoveLoops will not accept any responsibility for correcting payment and the goods will not be dispatched.

Mailing Cash

LoveLoops does not recommend that cash be mailed for payment of products. If the Customer does mail cash, LoveLoops accepts no responsibility for the theft, loss or otherwise non-delivery of mailed cash.


For New Zealand customers only (those with NZ billing and shipping addresses), prices are 15% GST inclusive.

Customs & Duties

For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of LoveLoops control. Contact your local customs office for more information on what import duties or sales taxes may be imposed. 


By placing an order with LoveLoops you consent to receiving electronic communications from us. These communications will include only information relevant to the order you have placed e.g. order status updates. Your personal details will not be made available to any third party. See our Privacy Policy.

Site Access

LoveLoops hereby grants you permission to access, view and download the content appearing on this site, for personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the expressed written permission of LoveLoops, you may not use any device, method or software to probe, scan or test or breach security and authentication measures. Personal and business information that is downloaded must follow these conditions:

  • content may be used only for non-commercial, informational purposes and may not be posted or distributed,
  • content must NOT be modified,
  • trademark, copyright, and other proprietary notices may not be removed. In addition, you may not copy, reproduce, or distribute the design, layout, logo or other design elements of the LoveLoops website. 

Intellectual Property Rights

You agree that the content you access, view or download and the software used to create it, remains the property of LoveLoops as defined by New Zealand and International Intellectual Property Laws, including but not limited to New Zealand and International Copyright and Trademark laws. You agree not to modify or alter the content in any way, or make it available to any third parties. The content and software on the LoveLoops website site may be used for entertainment, information, and resources.

LoveLoops respects the intellectual property of others and we expect others to respect us in the same manner. If you believe that your work has been copied and is accessible somehow on the LoveLoops website, notify and provide the copyright agent with the following information:

  • An electronic or physical signature of the owner of the copyright or the person authorised to act on the owner's behalf.
  • Identification of the location where the original or an authorised copy of the work exists.
  • Identification of the URL or other specific location of the LoveLoops website where the material that you claim is infringing
  • is located, including enough information to allow us to locate the material.
  • Your name, address, telephone number and email address.
  • A statement by you made under the penalty of perjury, that the above information is your notice, is correct, and that you are the copyright owner or authorised to act on the copyright owner behalf. 
  • The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  • All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
  • Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality,


This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

You may link our website with our consent. Any such linking will be entirely your responsibility and at your expense. By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.


You expressly agree that use of the site is at your sole risk. The website is provided on an as is and as available basis. LoveLoops expressly disclaims all warranties of any kind, expresses or implied, including without limitation any warranty of merchantability, fitness for a particular purpose or non-infringement. LoveLoops makes no warranty that the LoveLoops website services will be uninterrupted, secure or error free. LoveLoops is not responsible for any omissions or miscommunications of the results obtained on their website. You as the user understand that any material and/or data downloaded or otherwise obtained through the use of the LoveLoops website is at your own discretion. You will be responsible for any damage to your own computer system or loss of data that results from the download of such content.

LoveLoops shall not be liable for any direct, indirect, incidental, special or consequential damages, resulting from:

  • the use or the inability to use the website
  • for the cost of procurement of substitute goods and services on the website
  • resulting from any goods or services purchased or obtained or messages received or transactions entered into through the website
  • resulting from unauthorised access to or alteration of your transmissions or data, including but not limited to, damages for loss of profits, use, data or other intangible, even if has been advised of the possibility of such damages

You agree to compensate and hold each one of the LoveLoops employees harmless from any claim or demand including reasonable legal fees.

By placing an order, you agree not to hold LoveLoops liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.


While we make reasonable efforts to provide accurate and timely information about LoveLoops on this site, you should not assume that the information provided is always up to date or that this site contains all the relevant information available about LoveLoops.

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Limitation of Liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again.

We accept no liability for any loss whatsoever including consequential loss suffered by you arising from product/s we have supplied.


By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website. 

Force Majeure

If a Force Majeure event causing delay continues for more than thirty (30), we may terminate this Agreement by giving at least seven (7) Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.


These terms and conditions are to be governed by and construed in accordance with the laws of New Zealand and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New Zealand and you agree to submit to the jurisdiction of those Courts.

If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy Policy

See our Privacy Policy

Copyright 2011-2016

All designs, photos, logos and website text are the sole property of LoveLoops and may not be reproduced, copied or distributed in any way without written consent from LoveLoops.